Whenever you’re not getting the results you’re looking for, it’s likely a crucial conversation is keeping you stuck. Whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship—whatever the issue—if you can’t talk honestly with nearly anybody about almost anything, you can expect poor results.

Crucial Conversations teaches skills for creating alignment and agreement
by fostering open dialogue around high-stakes, emotional, or risky topics—at all
levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.

Who needs Crucial Conversations Training? 

Does your organization suffer from taboo topics, deference, disagreement, analysis paralysis, information hoarding, office politics, or alienation? Is your organization battling declining productivity, safety violations, low morale, reduced quality, poor customer satisfaction, or other bottom-line concerns? Then you, your team, or your organization needs Crucial Conversations Training.

WHAT YOU’LL GET: 

For the in-person training, you will receive a Crucial Conversations Participant  Toolkit; Lesson Cue Cards in a desktop display case; Crucial Conversations Model Card; Crucial Conversations Audio Companion MP3 Download and a Certificate of Completion.

 For the online training sessions, you will receive the digital participant toolkit, consisting of the digital versions of all of the same items.