Choose from an in-person or online experience.
Seats are very limited in both the in-person and online cohorts. 

In person: November 6-7, 2019, Syracuse, NY
Online: 8-week online course begins October 15, 2019 (Tuesdays 1-3 p.m.)


About Crucial Conversations

Whenever you’re not getting the results you’re looking for, it’s likely a crucial conversation is keeping you stuck. Whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship—whatever the issue—if you can’t talk honestly with nearly anybody about almost anything, you can expect poor results.

Crucial Conversations teaches skills for creating alignment and agreement
by fostering open dialogue around high-stakes, emotional, or risky topics—at all
levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.

Who needs Crucial Conversations Training? 

Does your organization suffer from taboo topics, deference, disagreement, analysis paralysis, information hoarding, office politics, or alienation? Is your organization battling declining productivity, safety violations, low morale, reduced quality, poor customer satisfaction, or other bottom-line concerns? Then you, your team, or your organization needs Crucial Conversations Training.


For the in-person training, you will receive a Crucial Conversations Participant  Toolkit; Lesson Cue Cards in a desktop display case; Crucial Conversations Model Card; Crucial Conversations Audio Companion MP3 Download and a Certificate of Completion.

 For the online training sessions, you will receive the digital participant toolkit, consisting of the digital versions of all of the same items. 


Fall 2019 Training Sessions

The SUNY SAIL Institute is offering a two-day, in person training at the SUNY Center for Professional Development in Syracuse, NY. November 6: 9 a.m. – 4:30 p.m., November 7: 8:30 a.m. – 4 p.m.

Or, participate online in the 8-week course taking place on Tuesdays from 1:00 – 3:00 p.m., beginning October 15 and concluding on December 3.

What is Crucial Conversations Training? 

Crucial Conversations teaches participants how to:
• Speak persuasively, not abrasively
• Foster teamwork and better decision making
• Build acceptance rather than resistance
• Resolve individual and group disagreements


Crucial Conversations Training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong.



Participants learn the dialogue skills demonstrated by top performers—skills that help you talk with anyone about anything to reach alignment and agreement on important matters.


These skills turn in to behaviors that improve decision making, commitment to action, productivity, and relationships.


Consistent behaviors lead to organizations, teams, and individuals developing high-performance cultures based on trust and respect.


There are several options for lodging in Syracuse near the Center for Professional Development. See recommendations for hotels from the CPD here

Parking and Transportation: There are tons of parking spaces available at the Center for Professional Development. Syracuse also offers Uber and Lyft for transportation services. 



For members of the Center for Professional Development, the program fee for the in-person or online training is $695. 

For SUNY employees who are not members of the Center for Professional Development, the program fee for the in-person and online training is $725.

Register Now

Meet our Certified Facilitator: Joeann Humbert

Joeann Humbert served more than 30 years in higher education administration and is a proven leader with well-developed communication, project management, employee development, program design and evaluation abilities. Most recently, Joeann was the Associate Director of Organization Development in the Human Resources Department at Rochester Institute of Technology where she oversaw The Center for Professional Development.  Her group was responsible for the professional development training of all employees, a value-based leadership program for all leaders and oversight for communication training and standards for the Finance and Administration division.  Joeann provided strategic planning design and facilitation, team development, and senior leader coaching services to clients within the university and including the University’s global campuses. 

Joeann holds a B.A. in English Literature from Gannon University and an M.S. in Instructional Technology from Rochester Institute of Technology. She holds certificates in Interactive Media, Six Sigma Green Belt, DiSC, Emotional Intelligence, Crucial Conversations, and coaching from the Center for Creative Leadership.