September 28, 2018

Assertive Communications: Leading Difficult Conversations on Campus

In this session we will explore personal communication styles, discuss how to deal with aggressive and passive individuals, be more assertive in times of conflict and handle manipulation and defensiveness. Participants will better understand the impact of their non-verbal cues as well and get tips on how to give feedback quickly and easily to seek win-win results.  This interactive session will give you hands on practice and practical techniques to improve your communication and confidence in handling any difficult conversation. 

Free one hour webinar on this topic to be offered September 11, 2018 at 11:30 A.M at the link below. 

Who Should Attend?

The workshop is best suited for mid-level higher education professionals, managers and first-time supervisors. Anyone who is struggling with having difficult conversations on campus, or would like a refresher course to boost confidence and skills, should attend.

Registration fees are discounted for CPD members, and CPD points may be used to pay for this training.

$199 CPD member rate
$225 SUNY faculty/staff rate (non-CPD member rate)
$295 Non-SUNY rate

*The registration fee includes lunch and beverages.

**Please note that SUNY’s Center for Professional Development manages event registration, and are now using a new registration system. Everyone must first create a user account with CPD before you can register for this event. If you have any trouble with the system, you may reach out to SAIL directly to

Date, Time, Location: This one-day workshop will be offered in Syracuse, NY at the SUNY Center for Professional Development.

Syracuse, NY – September 28, 2018
9:30 a.m. – 3:00 p.m.
SUNY Center for Professional Development
Syracuse, NY

About the presenter(s)
MaryAnn Stark currently serves as a consultant for the SUNY SAIL Institute.

Alternatively, you may offer this workshop at your campus and  train an unlimited number of participants without the need to travel. Call or email us to learn more and discuss the possibilities.

Carolyn Mattiske, Assistant Director
SAIL Institute for Academic & Innovative Leadership 

The State University of New York
411 State St., Albany, New York 12203
Tel: 518.443.5841